NHAR Ombuds are trained REALTOR® members who are familiar with the Code of Ethics, state real estate regulations and current real estate practice. They can field and respond to a wide variety of inquiries and issues, including general questions about real estate practice, transaction details, ethical practice and enforcement issues. These inquiries can come from members of the public or other REALTOR® members.
Ombuds can receive and respond to questions and concerns about members, can contact members to inform them that a client or customer has raised a question or issue and can contact members to obtain information necessary to provide an informed response.
The Ombuds’ role is one of communication and conciliation, not adjudication. Ombuds can help identify and resolve misunderstandings and disagreements before matters ripen into disputes and possible charges of unethical conduct.
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